SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This cleaning system has truly been a game changer! The weekly checklist is so practical, and it’s helped me maintain a consistent cleaning routine without feeling like I’m spending my whole weekend scrubbing. I love how simple the tasks are, and the deep-clean game plan has made a huge difference in tackling those areas I used to skip. My home feels neat and peaceful all week long, and it’s made me more organized overall. It's the perfect solution for anyone who wants to simplify cleaning and create a calm home.
This system totally changed my weekend cleaning routine! The deep-clean checklist is exactly what I needed to stay focused. Instead of feeling overwhelmed, I actually look forward to my weekly reset.
So glad I found this system! It helps me stay on track and my house stays cleaner than ever. The detailed checklists keep me organized.
amazing bundle
Just got my digital download bundle for a clean home! It's super organized and easy to follow. Love how it breaks down tasks into manageable bits. No more overwhelming cleaning days for me!
So efficient
Simple, yet powerful. 💥
so grateful!
This system has made cleaning so much easier! I love how it breaks everything down into bite-sized tasks. It’s the perfect solution for staying organized, even on busy weeks. The only downside is that some tasks feel a bit repetitive, but overall, it’s a huge help!
I've tried other methods before but nothing beats the effectiveness and ease of these downloads.
this weekly system has honestly saved my sanity. I used to dread cleaning, but now it's part of my routine and doesn't feel like a chore anymore.
Highly recommended!
This has made such a difference in how I clean! I love the routine it sets up, and it’s kept me so consistent.
I used to get overwhelmed by cleaning, but this system has made it so much easier. The weekly checklist breaks everything down into bite-sized tasks, so I never feel lost or stressed. I especially love the weekend deep-clean checklist—it keeps me focused and ensures nothing gets missed. Now, my house feels consistently clean without the struggle, and I actually look forward to my weekly reset. It’s saved me time, energy, and kept my home organized. If you're looking for an easy-to-follow, stress-free cleaning method, this is it!
The best thing about this is its adaptability! If you have specific needs in your household, you can easily adjust the system to fit them. 👍
I've been using this digital download bundle for weeks now and it’s really helping keep things tidy around here. It’s simple yet effective - exactly what I needed.
love it, no more messy house!
You won’t regret it.
With two kids running around, keeping the house clean was a nightmare until I tried out this weekly cleaning system. Now everything feels under control 😊
The simplicity of this system is its strength. No complicated routines, just straightforward daily tasks.
The bonus guide on clean living is everything I needed! It’s helped me maintain a clean home effortlessly. I no longer stress about cleaning and can focus on enjoying my space. 😊
This isn’t just another generic how-to-clean guide – it's tailored to make your life easier with real-life scenarios considered.
This system keeps my house tidy without feeling like I'm constantly tidying up. A win-win situation if you ask me!
This system has been a huge help. The deep-cleaning checklist can feel overwhelming at times, though.
Phenomenal!