SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Could use more real-life case studies or client stories
so easy to follow the guides and checklists, designing became effortless
i appreciate how these resources emphasize creating spaces that seamlessly transition from one activity to another – no more moving furniture around constantly!
the zoning guide was so helpful, i now have distinct spaces in one room :)
⭐️⭐️⭐️⭐️⭐️
moved into a new house recently and was overwhelmed by all the empty space. thanks to these guides, i'm finally turning it into something functional AND stylish!
This made a real difference.
Tone is practical but not very inspirational
The furniture guide was super helpful - found pieces that serve multiple purposes.
This turned out better than expected.
The aspect of transitioning easily between activities within one space is something I didn't realize could be achieved before getting this digital pack - super insightful!
I’m genuinely pleased with this.
this bundle delivers! My small apartment feels twice as big with these design tips
The zoning guide is pure gold. My open-plan room feels organized now.
This digital bundle really simplifies multifunctional design, even I could follow along!
Some sections could be more concise
amazing, the tips are practical and easy to implement. transformed my home completely
Not as advanced as expected
the checklists included in these guides have been so helpful. they keep me organized and ensure I don’t miss any important steps when redesigning my spaces.
this bundle is a gem! it helped me transform my cluttered room into a multifunctional space that suits all my needs. no more wasted square footage!
Might not suit very traditional décor styles
wow, what an incredible guide for creating adaptable spaces! every tip is easy to implement and makes a real impact on your home layout.
Made my small apartment functional.
The tips on how to use furniture for different functions are genius. Never thought my coffee table could also be an office desk!