SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This has really helped me stay on top of cleaning! The steps are simple and quick, but I wish there was more variety in the daily tasks. I also find some of the tips a bit repetitive. Still, I’m enjoying the results!
❤️
The system is great for keeping my home organized, but I feel like there’s not enough emphasis on deep cleaning. It’s more for daily maintenance, which works, but I was hoping for more variety. Still, it has improved my routine a lot!
Brilliant!
Amazing.
I’ve been using this system for a few weeks, and I’m absolutely loving it! The daily routines are simple to follow and don’t take much time at all. The checklists keep me organized, and I actually look forward to cleaning now! My home has never been this tidy, and I feel so accomplished each day. I also love the motivation guide, it really helps me stay on track. Overall, it’s been such a game-changer for maintaining a clean and organized home without the stress! Highly recommend this to anyone with a busy schedule!
incredible bundle!
Exactly what I needed! 💖
The daily routines are easy to follow, but it’s a bit too much at times. The checklist is helpful but could be more detailed. Overall, I’m happy with the system!
This guide has helped me save time and energy on cleaning tasks so I can focus more on enjoying my home instead of constantly tidying up.
it's as effective as it sounds!
I've never felt more motivated to clean! The practical strategies in this bundle have made a huge difference in my routine.
Thank you 🙏
I love the simplicity, but some steps felt repetitive after a while.
My hIt's truly efficient!
I’m not the type to enjoy spending hours scrubbing my home, but this product makes it so easy to keep things clean with minimal effort. The step-by-step guides are incredibly helpful, and I love how they’ve broken everything down into simple, achievable tasks. I’m able to stick to a consistent cleaning routine, which was something I struggled with before. The best part is that it doesn’t feel like a huge chore anymore! The time-saving hacks are brilliant, and they really help me stay on top of things. I’ve noticed that my home feels fresher, and I’m no longer embarrassed when guests drop by unexpectedly. The digital downloads are full of valuable tips, and the checklist keeps me organized and on track. The motivation guide is another highlight—it’s helped me stay consistent even on the busiest days. The only reason I’m not giving this a full 5 stars is that I wish there were more detailed tips for certain areas, like the kitchen, which can sometimes need a deeper clean. That said, it’s still been an absolute lifesaver, and I highly recommend it to anyone who needs a simple and effective way to maintain a clean home without the stress.
Remarkable!
The step-by-step guides are easy to follow and make streamlining your cleaning routine effortless. Highly recommend giving it a try!
The bundle is worth every penny. My home is always fresh, and I love that I’m staying on track with the checklists and guides. I’m no longer overwhelmed by the thought of cleaning.
Love this!
Who knew cleaning could be a daily habit? This bundle made it possible for me!
💖💖💖
I can’t get enough of the hacks in this system. They’ve truly saved me hours of cleaning time. It’s all about smart and quick routines that make my life so much easier.
Highly recommended.
I can't believe how easy it is to keep my place clean now! The step-by-step guides are simple and quick, and I’m never overwhelmed. It fits perfectly into my busy schedule, no more hours of scrubbing. Plus, the checklist keeps me on track 😎