SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my tiny apartment feels so much bigger and organized, love it!
Love the practical advice for layouts, it's helped me utilize my small apartment space better.
Absolutely adore how versatile my rooms have become now!
This pack is a treasure trove of actionable advice for anyone looking to make the most out of their living spaces. It’s been super helpful in setting up my home office/guest room combo!
from reading nook by day to social area at night, love how my space adapts to my needs.
love the practical advice, really helped me transform my small apartment.
so many smart tips for flexible furniture choices. totally enhanced my living room's versatility.
the space-smart pack has completely changed my life! i live in a small apartment and was struggling to find a balance between work and relaxation. this bundle taught me how to combine both without sacrificing style or comfort.
I'm not naturally gifted at interior design but these resources have made such a difference! they guided me step by step through setting up different zones for productivity AND relaxation
the guide on combining productivity and relaxation zones is a must-read. it's so insightful!
Helpful bundle overall, but formatting could be cleaner sometimes.
this pack helped me balance work and relaxation zones in my shared space
i'm now enjoying a reading nook during the day, party spot at night!
this product is perfect for anyone wanting to maximize their living space. it's filled with practical advice and easy-to-follow tips on layouts, furniture choices, and room transformations.
Enlightening
Practical tips, though some sections felt a bit basic.
After using this pack, I can confidently say my home reflects my style and meets all my needs. Thanks for the awesome tips!
this bundle is perfect for small apartments, really maximizes space.
The smart room transformation checklist was so helpful. Made organizing my home office a breeze!
wow! the room transformation checklist kept me organized throughout my home makeover process.
This isn't just another random collection of resources; it feels like having your own personal interior designer guiding you through each step
I appreciated how the guides balance style with practicality. The productivity and relaxation zoning advice helped me separate work from downtime without building physical walls. Some sections could have been condensed, and I occasionally skimmed repetitive explanations, but the overall structure made the process manageable. It’s a thoughtful resource for anyone feeling stuck with a small or multipurpose space.
i've managed to create a stylish, clutter-free home office thanks to these tips.
No more clutter, just harmonious living spaces thanks to this bundle.🙂
👌