SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i can't believe how much more efficient my home feels after implementing these tips.
this pack helped me declutter and create a harmonious environment.
furniture selection advice? spot-on! enhanced versatility in all of our multi-purpose rooms.
love how it helped me maximize my tiny apartment space. great tips!
the guides on combining productivity and relaxation zones were really insightful. i've managed to create a space where i can work efficiently during the day and unwind at night. it's like having two rooms in one!
The checklist included is really handy for keeping track of everything you need when transforming your room into a functional space 📝
I've created a reading nook that turns into a social area by night. How cool is that?
👏👏👏
love how this bundle helped me maximize my small apartment. it's full of practical tips and guides that made transforming my space a breeze.
a great resource for anyone looking to maximize their living space - worth every penny!
The master multipurpose room layout guide was an eye-opener for sure! It showed me how I could use every inch of available space efficiently without compromising on comfort
I used the flexible furniture tips from this pack when setting up my home office/guestroom combo... And let's just say guests are always impressed by how well everything works together!
Helpful, but expected more.
I liked the focus on flexible furniture, though I expected more detailed measurements and layout diagrams for small rooms.
this pack has truly been a revelation for me. i live in a tiny apartment and was struggling to make it feel like home, but the tips on multipurpose room layouts have made such a difference! now my living room functions as an office, relaxation zone, and dining area without feeling cluttered or chaotic.
ok
The concept of rooms that do more has been an absolute revelation! I now enjoy spaces that adapt to my changing needs - quiet reading nook by day, lively social area at night
i've been struggling with clutter, this bundle has been super helpful in creating a harmonious space.
this pack helps create harmony without clutter. feels like magic ✨
this pack has made working from home a breeze. i've learned how to combine relaxation and productivity zones in my space.