SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The long-term guide has been a gem! Practical tips that have helped me keep my home fresh for longer than ever before.
This pack got me organized!
The checklists are so helpful and easy to follow.
This system has taken away any stress about deep-cleaning tasks; love it!
Revamped my home in no time!
went from chaos to calm, thanks to these guides
If you're someone who wants to improve their cleaning routine then look no further because this pack got everything covered from weekly resets to long-term strategies.
I appreciate how customizable everything is – fits perfectly into my schedule!
⭐️⭐️⭐️⭐️⭐️
This bundle is perfect for anyone who wants their space tidy without spending hours figuring out where to start. With everything you need right at your fingertips, deep cleaning has never been simpler or more efficient!
The printable checklist ensures nothing gets forgotten when doing the whole house reset - even those hidden corners we often neglect get some attention too!
I love how customizable the plans are! You can adjust them according to your needs and schedule which makes it all the more convenient.
With these resources at hand, maintaining an organized living area no longer seems daunting but rather doable and even satisfying!
this is an amazing resource if you're feeling overwhelmed by cleaning. i used to dread it but now, with these easy-to-follow strategies, I actually look forward to resetting my home each week.
Decent guide, needs refinement.
The weekly reset guide really helped me regain control, although I wish there were more visual examples included.
This bundle offers an efficient way to maintain cleanliness in your home while saving time – something we could all use more of!
I used to dread weekends because of all the cleaning tasks that awaited me but now I look forward to resetting my home after a hectic week using these straightforward guides.
best investment for a clean home
as someone who works from home, having an organized space is essential for productivity. this action pack has made all the difference in helping me create that environment!
I love how customizable everything is! I can adapt all the checklists and plans according to what suits me best. It’s so flexible!
Nifty
Cleaning no longer feels like a chore but rather an essential part of my routine which brings peace into my space – something I didn't think was possible until I started using these digital downloads!
Maintaining a fresh home now achievable.
👏👏👏