SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've tried many methods but this one is different. The gentle approach made me feel accomplished, not overwhelmed!
This was a deeply meaningful experience for me. I used the guidance to sort through family heirlooms, something I’d postponed for years. The respectful and understanding tone made it possible to approach the process calmly. I now feel lighter and more intentional about what I keep.
The results? Lasting peace in my home and a sense of accomplishment in my heart. This bundle really delivers on its promise.
Worth it
Absolutely adore how structured yet gentle the process is - perfect balance for real results that last!
Been looking for guilt-free for me 👌
Good basics
I really liked the gentle tone of this bundle. It doesn’t push you too hard, which is important when dealing with emotional attachments. I do think it requires patience and self-reflection, so it’s not for someone looking for a fast, surface-level clean-up. But if you’re ready to work through the emotional side of clutter, it’s very helpful. I’ve already noticed a shift in how I think about my belongings.
tackled all those old keepsakes my space without feeling guilty about letting go of sentimental items 👍
Used to dread cleaning out but now it's light-hearted thanks to this awesome 3-in-1 bundle!
Safe space
alwaysing peace in my home now. Followed their process, it's felt overwhelmed with sentimental items but not anymore. these guides are empathetic gentle but structured - just perfect!
finally decluttered my home without feeling guilty.Used the checklist to start my declutter journey. Practical and easy steps such a stress-free process, i'm in love
this bundle made me feel light-hearted matters, all thanks to its empathetic approach.
Soft approach
Last review here: This bundle is fantastic! The checklist alone has transformed my cluttered space into an organized haven!
Solid
This pack is a lifesaver, the guides are filled with empathy which makes the process less overwhelming. 😊
Made tidying up fun again! No used to dread parting with sentimental stuff; now it's healthy and guilt or stress involved anymore.
This 3-in-1 bundle has made decluttering an enjoyable experience for me. The guides are designed with empathy which makes the whole process stress-free 😊
Good structure
This is a solid and compassionate guide for sentimental decluttering. It may not deliver dramatic “before and after” transformations overnight, but that’s not its purpose. It’s designed to help you move forward thoughtfully and without shame, and it does that very well. I found the emotional framing especially helpful—it normalizes hesitation and attachment instead of criticizing it. The structure makes the process feel manageable, even if you’re facing years’ worth of accumulated memories. I would say it’s best suited for people who are ready to engage emotionally with the process rather than those looking for a quick clean-out method.
No more clutter shame here! These guides approach decluttering with understanding, making it easier than ever to let go of stuff without feeling guilty.
💛✨
Made tidying up fun again! No used to dread parting with sentimental stuff; now it's healthy and guilt or stress involved anymore.