SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The step-by-step guide on designing functional zones was particularly helpful. It made organizing my kitchen into clearly defined areas so much easier than before.
Made organizing zones in my kitchen a breeze.
Zoning the kitchen was easier than expected, great guide 🎯
The expert advice in the bundle was so helpful for maximizing my space.
I used to struggle with finding things in my kitchen, but this bundle has helped me get organized. The guides are easy to follow and the checklists make sure I don't miss anything.
just downloaded this bundle and wow, it's already made a huge difference in my kitchen. the guides are easy to follow and i've gotten so many space-saving ideas that have really helped me maximize my tiny kitchen.
Found new storage solutions and it feels like I have a bigger kitchen now!
Checklists are ready-to-use, saved me loads of time.
Felt like a pro chef with an organized kitchen!
the checklists in this bundle are practical and ready-to-use. they've saved me time figuring out how to better organize my kitchen - now i just follow them step by step.
The checklists included have been super handy. They save time and ensure nothing gets overlooked when it comes to achieving perfect kitchen flow.
I was struggling with my tiny kitchen, but this bundle helped me work smarter! The tips for maximizing space have been incredibly useful.
this is perfect if you're overwhelmed by clutter or working with a smaller space. within days of downloading, I had transformed my chaotic mess into a functional oasis!
Who knew there were so many ways to make your small apartment's kitchen more functional? These guides are full of innovative ideas - they're worth every penny!
Checklists are ready-to-use and practical. Made organizing less overwhelming
Maximized my tiny kitchen space, love it!
I loved the kitchen flow checklist; it kept me focused, but a printable condensed version would make it even better.
Checklists are super handy for keeping track of everything in the kitchen.
As someone juggling work and kids, I needed simple systems, not perfection. This bundle delivered that. The checklists were especially motivating and easy to implement. I did find some advice a bit basic, particularly in the “make your kitchen functional” guide, but it still helped me rethink how I move while cooking.
The functional zones guide was easy to follow and super helpful
i was skeptical at first but after using these strategies, even my small apartment kitchen feels bigger and more organized
This bundle is perfect if you're looking to improve your kitchen without doing a total overhaul. It's all about making what you have work better for you!
If you feel overwhelmed by your messy kitchen like I did, give this bundle a try! It offers creative storage ideas that will help you declutter in no time.
The step-by-step guides were really easy to follow.
Recommend