SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a busy professional, I've found this hair accessory kit to be an absolute godsend. The convenience of the digital download means I can access the guides anytime, anywhere - no waiting around for shipping or handling physical products. It's like having expert styling advice at my fingertips! The step-by-step instructions are clear and easy to follow, and they cover everything from head scarves to hats. Plus, there’s even a bonus guide on how to wear accessories with confidence which has been super helpful.
i've started experimenting with different looks since getting this kit...it’s fun and makes me feel fabulous 💁♀️💕💁♀️💕💁♀️💕
I'm a busy professional and this digital bundle has been perfect for me. It's like having a personal stylist at my fingertips!
Great styling tips, but incomplete
This bundle is a treasure trove of expert advice on hair accessories. The guides are thoughtfully curated with easy-to-follow instructions, making it perfect for both beginners and those looking to elevate their style game. I particularly love the guide on head wraps—it's packed with creative ways to wear them that have truly transformed my look.
No more bad hair days thanks to this amazing kit! The tips and tricks are super practical and simple to implement.
ok
never knew how to properly wear hats until i got this bundle, it's so helpful and easy to follow!
i never knew there were so many ways to wear scarves until i got this kit. absolutely love it 😍
This accessory kit has truly transformed my look! From head wraps to hats, each guide offers unique styling solutions that have boosted my confidence.
Impressive🔥
👌👌👌
This accessory kit has been incredibly useful in boosting my confidence when it comes to styling my hair. The step-by-step instructions are clear and practical.
Whether you're new to accessorizing or an expert, this bundle is incredibly helpful. Clear instructions make it easy for anyone!
The digital downloads were super convenient - no waiting around for shipping! Now I have instant access to tips on how to transform my look with accessories.
The Perfect Hair Accessory Kit takes all guesswork out of styling your own hair—no more wasting time figuring things out!
Impressive
I've always loved experimenting with different styles but never knew where to start when it came to accessorizing my hair. This kit is just what I needed! It's not just randomly compiled tips; it's carefully crafted guides and checklists that have helped me master the art of accessorizing in no time. Now I feel more confident wearing different types of hair accessories and pairing them with various outfits.
I’ve been experimenting with scarves and wraps for years, but this kit helped me step up my game. The guides are clear, easy to follow, and I love the way they break things down by hair type and occasion. My only gripe is that the head wraps section could have more diverse examples. I would’ve liked to see a few more modern or edgy styles. Still, it’s a solid buy for anyone wanting more accessory inspiration
satisfying
This 5-in-1 bundle is really comprehensive and covers all bases from scarves, wraps, hats...you name it! Great value for money too.
👍 This kit is a lifesaver! I've always struggled with hair accessories, but the guides are so easy to follow. Now I can style my hair in minutes. 🎩🧣
If you’re new or unsure about using hair accessories then this kit should be your go-to resource; it’s helped me immensely!
wow
As someone who loves experimenting with different styles but often finds herself in a rut, this kit has been an absolute godsend. It provides clear actionable steps for mastering each accessory style, which makes it so much easier than trying to figure things out myself. Plus, being able to download and start using the guides right away is super convenient.