SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Perfect Hair Accessory Kit offers just what its name suggests - perfection! From chic head wraps to stylish scarves, there's something here for everyone regardless of your personal style or hair type. And best part? You get instant access as these are digital downloads - no waiting around!
helpful
Love this kit! The step-by-step guides are easy to follow, and the digital download is super convenient. It's like having a stylist at my fingertips.
This bundle has transformed how I accessorize my hair. Comprehensive, practical advice for every kind of accessory - it's fantastic!
Easy to follow, slightly limited
If there’s one thing that can instantly elevate your look —it’s accessories! But knowing which ones work well together (and when) isn’t always straightforward That’s where comes in With detailed guides covering everything from scarves wraps hats more offers complete styling solutions package Its user-friendly design means anyone use regardless experience level So whether you’re new world just want brush up skills perfect choice
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fancy
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Never knew there was so much to learn about hair accessories until I got this kit. Now I feel confident trying out new styles!
recommend
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great!
The Perfect Hair Accessory Kit is a game-changer for anyone looking up their style game without spending hours at salon or browsing endless online tutorials Now have instant access expert advice right fingertips thanks convenient digital download format Plus step-by-step instructions are super easy follow even if you're beginner like me
I've always wanted to experiment with hats but didn't know where to start; this guide helped me find the perfect fit for my face shape.
The Perfect Hair Accessory Kit is just what I needed! Easy-to-understand guides on how to accessorize my hair beautifully. No more guesswork or wasted time trying to figure things out myself.
This 5-in-1 bundle covers everything from scarves and wraps to hats, making accessorizing fun and easy. Great value too!
If you’re someone who loves experimenting with different looks but often finds yourself stuck in a rut - then this kit will be godsend! It provides actionable steps mastering each accessory style thus allowing you experiment confidently while also ensuring your hair always looks fabulous.
recommend
Love the guides, but pricey
This digital bundle is fantastic! Not only does it offer complete styling solutions but also boosts your confidence by helping you experiment with different looks effortlessly.
If you're unsure about using hair accessories then this is your go-to resource; it’s great for beginners as well as experts!
This kit is a must-have for anyone looking to upgrade their hair game. The guides are practical and easy to follow, and the digital download format means I can access them anytime.