SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a fan of hair accessories, but figuring out how to style them has been a challenge. This kit is the solution I've been looking for! The guides are incredibly detailed and easy to follow, making it simple for me to try new looks with confidence.
This digital bundle is an absolute must-have for anyone who wants to elevate their hair game. From head wraps to hats, each guide offers unique styling solutions that have transformed my look and boosted my confidence. Plus, being able to download and start using them right away is super convenient!
recommend
A complete styling solution in one package! It covers everything from scarves, wraps, hats, and more. Now accessorizing has become fun and effortless.
The Perfect Hair Accessory Kit takes all guesswork out of accessorizing your own hair—no more wasting time trying figure things out! Each resource within this bundle has clear instructions, practical advice and expert tips which makes it perfect even if you're beginner or an expert at this.
With this bundle, I feel empowered to experiment with different accessories confidently. The detailed checklists have made choosing what works best with each outfit super simple.
As someone who struggles with styling my hair, this kit was a godsend! The instructions are incredibly detailed, making it so easy to create chic looks in minutes. I particularly love the scarf styling guide. However, the hat checklist felt a bit too basic for me. I was hoping for something more in-depth on combining hats with specific outfits. Overall, I feel more confident with accessories now, so still a great resource!
helpful
valuable
Love the convenience of digital downloads. Instant style advice at my fingertips!
This isn't just another random collection of tips—it’s comprehensive knowledge on how to master the art of accessorizing your hair beautifully.
This kit has made accessorizing fun and easy. Great for experimenting with different styles.
What's not love about the Perfect Hair Accessory Kit? It's packed full of helpful resources that cover everything from basic types of hair accessories through chic ways tie scarves – there’s something here everyone regardless their level expertise in hairstyling!
The Perfect Hair Accessory Kit has made accessorizing fun again for me! No longer am I stuck trying figure out how best style my hair with various accessories or spending wasted minutes searching online for ideas – now all information need right here this detailed set guides checklist
essential
Innovative
The headscarf guide is a game-changer! Added such flair to my daily outfits.
Never knew there were so many types of hair accessories until I got this bundle. It's comprehensive and very informative.
The step-by-step instructions are clear and practical, making it perfect for beginners like me!