SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle brought structure to something that always felt chaotic for me. I used to wait until things looked messy, then panic clean for hours. Now I follow the weekly plan, and my home stays consistently in good shape without those exhausting marathon sessions. The tasks are specific and actionable, which makes it easy to move quickly and stay motivated. The seasonal guide was unexpectedly helpful. It introduced smarter tools and strategies that made my deep cleaning sessions more efficient. I shaved off so much time simply by following the recommended order and approach. And the weekend checklist? It’s realistic. I can get through it without sacrificing my entire day. I especially appreciate how detailed the kitchen and couch checklists are. They cover everything from surface-level cleaning to the deeper tasks that actually make a difference. After using the couch guide, my upholstery feels refreshed and looks noticeably cleaner. What I value most is the sense of control this system gives me. There’s no guesswork, no mental clutter, just a clear plan. My home feels lighter, more organized, and genuinely cared for. It’s become part of my routine in the best possible way.
I've never seen such thorough checklists before! They leave no corner uncleaned. Totally recommend this for anyone who struggles with organizing their cleaning tasks.
so helpful.
i didn’t realize how grimy my couch was until i followed the step by step upholstery process. now it smells fresh and looks almost new 😅
This is the perfect tool for anyone who struggles with keeping their place clean. The checklists make it super easy to stay organized and on top of things.
Absolutely love it!
I love how detailed the eBooks are! They've taken all the guesswork out of deep cleaning my home. 😍
The AI seasonal guide helped me prep for fall cleaning in a strategic way. I used smarter tools and cut my usual time in half.
The seasonal guidelines have completely changed how I approach deep-cleaning. It's no longer a dreaded task!
The seasonal guides in this bundle have been a godsend. I never knew when to do certain tasks but now I know exactly when!
Brilliant!
It’s practical, not gimmicky.
Can't believe how much easier cleaning has become thanks to these resources. The weekly guides are especially useful for staying on track.
🚀🔥
Just got the deep-clean planning bundle and it's amazing! Weekly guides are so detailed, even I can't mess up my cleaning routine now. 🙌
Loving these checklists! They help me break down big tasks into manageable chunks, making cleaning less daunting.
honestly this bundle made me feel like i hired a professional organizer without paying for one. the couch checklist alone saved my upholstery 🙌
superb
🌞✨
So informative and practical!
This turned my chaotic Saturdays into efficient power hours. I follow the weekend checklist and boom, the whole place feels reset.
With this bundle, seasonal cleaning is a breeze. The eBooks have been a great help to me.
The seasonal guides in this pack have been amazing at helping me plan out my year-round cleaning schedule - no more last-minute panic cleans before guests arrive!
I didn’t expect a cleaning resource to genuinely change how I manage my home, but this one absolutely did. Before using it, I would bounce between rooms, half-finish tasks, and still feel behind. Now I follow the weekly deep-clean structure and everything feels intentional. The breakdown of tasks keeps me focused without overwhelming me, and I love that I don’t have to decide what to clean next. It’s already mapped out. The kitchen checklist alone made a noticeable difference. I finally tackled areas I had ignored for months, like inside appliances and the small details that make everything feel truly fresh. The couch guide was another surprise win. I followed the step-by-step process and my living room looks brighter and smells cleaner than it has in years. What really stands out is how stress-free the system feels. It works whether you’re experienced or just getting started, and it saves so much mental energy. Instead of dreading deep cleaning, I now treat it like a simple routine I can confidently complete each week. My home feels consistently maintained, not just cleaned in bursts. Honestly, it’s been empowering to feel this organized.
The ebooks are packed full of tips and tricks which make cleaning seem less daunting and more manageable 👍