SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This resource goes beyond surface-level suggestions. It explains why certain lighting choices affect mood and perception. I found the science behind warm tones fascinating, and applying it made my evenings feel calmer and more grounded.
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After following these guidelines, my house feels like a completely new place - so much cozier than before! Thumbs up 👍
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Warm glow goals.
So comforting and practical
The advice given here is top-notch. Not only did it help me improve the ambiance of my living room, but also made other rooms more appealing too!I'm thrilled about how much better my house looks after using these methods. The transformation is unbelievable 🙌
This book is packed full of practical advice for home lighting, it's been super useful.
Such practical advice! I can't believe how different my space looks just by changing the lights.
The writing style is inviting and encouraging, making it easy to experiment without fear of “doing it wrong.” I now look forward to evenings at home more than ever.
Took me from clueless about home lighting to feeling like an expert overnight 👍👍.
Simple, effective, beautiful
I didn’t think lighting alone could shift the mood of an entire home, but I was wrong. By adjusting brightness levels and experimenting with placement, I’ve created intimate little pockets of calm throughout my space. It’s subtle but transformative.
I've learned so much about creating a soothing atmosphere with light. It's made my evenings so relaxing.
Love this guide on lighting up your home. It's got a lot of practical tips and tricks that have really helped me transform my space into something special.
I'm impressed with this guide. It offers unique insights into creating a glowing retreat at home.
The tips are so versatile; they work for every room and every mood.
The ideas in here are easy to follow and implement, even for someone as non-technical as me!
Really enjoyed the practical advice on how to transform my living space. The cozy lighting tips were easy to follow and made a huge difference.
The tips provided in this guide are easy to follow and the results are absolutely stunning! My family loves our newly lit-up home.
This book is an absolute treasure for anyone looking to up their lighting game. So many great tips!
These guides have given me a new appreciation for the impact of light on our homes and lives.
Love the cozy vibes this guide brings! My home feels like a warm retreat now. 🏡💡
My favorite part was how they explained different types of lights and their uses in detail. Really helped me choose the right ones for my rooms.
Who knew lighting could make such a difference? Thanks to these tips, our house feels more like a sanctuary now.