SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🔥🔥🔥🔥🔥
Easy-to-follow guidance with no fluff - a must-have for nail lovers.
I'm all about minimalism and this bundle just fits perfectly into my lifestyle. The daily habits guide has been particularly helpful in maintaining healthier nails - no more salon dependency!
recommend
I've always struggled to keep up with complicated beauty routines but this pack changed that completely. With its straightforward checklists and trend-forward inspiration, my nails have never looked better.
Impressive.
I'm all about minimalism and simplicity in beauty routines - this digital pack fits right into that ethos perfectly. I love how it combines modern aesthetics with practical care advice!
The Effortless Beauty of Clean Girl Nails guide is such a gem! Timeless looks coupled with easy-to-follow steps have made my nail game stronger than ever before 💅
Practical bundle, minor redundancy
practical
As someone who gets overwhelmed by complicated beauty guides, this felt refreshing. The tone is supportive and not preachy, which made me more motivated to follow through. I’ve already noticed my cuticles looking healthier just from sticking to the checklist. The “clean girl” section is chic but slightly focused on minimal styles—I’d love a few bolder trend options included. Even so, it’s thoughtfully put together and genuinely helpful for building consistent habits
satisfying
A great tool for busy women like myself who don’t want salon dependency!! Love how beginner-friendly it is too.
Never thought I'd find a comprehensive nail guide without fluff or confusing steps! It's beginner-friendly and keeps me inspired every day.
wow
This 3-in-1 pack has completely refreshed my routine. I love how it focuses on small wins rather than perfection - feels motivating instead of overwhelming.
This digital bundle is perfect for anyone who values simplicity in their beauty regimen. From mindset-friendly guides to timeless nail looks, it covers everything you need without any fluff or confusing steps.
As someone who values simplicity and practicality, I found this nail inspiration pack to be just what I needed. The guides are easy-to-follow and don't contain any unnecessary fluff or confusing steps. It's clear that a lot of thought has been put into making them beginner-friendly, which is something I appreciate as someone who isn't naturally gifted at nail care. The cuticle TLC checklist has been particularly useful in helping me maintain the health of my nails on a consistent basis.
A great tool for maintaining healthy nails without the salon dependency.
ok
necessary
This digital bundle is an absolute gem for anyone like me who loves beautiful, healthy nails but doesn’t want complicated routines. The 3-in-1 package beautifully brings together modern aesthetics with simple daily habits and practical checklists in one easy download. Whether you’re into minimal “clean girl” vibes or just want stronger healthier nails, this pack helps you stay inspired without feeling overwhelmed.
With this pack, I've finally found a guide that focuses on small daily wins rather than perfection. It's not just about looking good - it's also about feeling confident and maintaining your nail health over time. Plus, the instant download feature means you can start right away!
This isn't your generic nail guide, it's realistic, trend-forward and helps maintain long-term care for your nails. Absolutely worth downloading!
Instant inspiration at my fingertips! This pack is a godsend for anyone who values clean, polished nails. It's not just about trends, but also daily care and maintaining nail health over time.