SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my go-to resource now, these guides have saved me so much time and money 💰 the checklists are particularly handy when dealing with delicate fabrics or stubborn stains. well worth every penny!
This bundle is my secret weapon for laundry.
I'm so glad I stumbled upon this collection of e-books and checklists – what a lifesaver they've been! Before getting them, washing 'delicates' was always a nerve-wracking experience filled with crossed fingers hoping nothing would get ruined 🤞 Now though? It's just another task ticked off without any stress thanks to the clear instructions provided here. Not only do my clothes look better than ever before but they feel great too which is such a bonus ⭐️⭐️⭐️⭐️⭐️
as someone who loves fashion, i found this bundle incredibly useful 😊 now i know how to keep my favorite pieces looking their best for longer. super helpful and easy to follow!
I've been using these tips for a month now, and I can see a significant difference in the longevity of my apparel. A must-have!
i'm usually skeptical about these sort of things, but i gotta say this one really did blow me away. i never knew there were so many tips and tricks out there that could make my clothes last longer. now i don't have to worry about ruining my favourite tees in the wash or those pesky wrinkles on my dress shirts. even got some compliments on how fresh and new my outfits look lately 😎 thanks a ton!
No more faded colours or stretched out necklines for me! The guides are straightforward, the eBooks comprehensive, and the checklists make it all foolproof. Highly recommended!
😊 totally love this product! it's like having a secret weapon for your clothes. never knew caring for them could be this easy and effective!
A treasure trove of laundry wisdom! 👌
this product has been such a lifesaver 💯 before buying it i didn't realize how much damage i was doing to my favorite outfits just by washing them incorrectly 😔 now after following the steps in these guides my clothes look better than ever + those checklists are super helpful when shopping too helps me choose items based on their care requirements never thought learning about fabric types could be so interesting highly recommend ✅
Wow, I'm genuinely impressed with this bundle. The wealth of knowledge it provides is just phenomenal! It's like having a personal stylist and laundry expert rolled into one 🙌. Each guide is detailed and easy to understand, offering practical advice on how to care for different types of clothes. My favorite part? The checklists! They're super handy when shopping or doing laundry - no more guessing about fabric care labels or buying the wrong materials that wear out quickly. This has been an absolute lifesaver for someone who values their wardrobe as much as me.
i'm not one for writing reviews but this deserves one. best investment ever - these checklists keep me organized and ensure all my clothes stay looking fresh and new 😊
I'm absolutely thrilled with these guides! They've helped me keep my clothes looking fresh and new. A must-have for every wardrobe. 💖👗
This guide has truly revolutionized my laundry routine. I've seen significant improvements in the longevity of my apparel since using it.
I'm so impressed with the quality of advice in this pack - it's transformed how I treat my wardrobe. A must-have for everyone! 👍
I've been on the hunt for a comprehensive guide that could help me extend the life of my clothes, and I finally found it! This bundle is packed with practical tips and tricks, all easy to follow. It's like having a personal stylist at your fingertips! Not only has this saved me money in clothing repairs, but it's also made my wardrobe look fresher than ever before. The eBooks are well-written and engaging - I was hooked from start to finish. And the checklists? Pure gold! They're perfect for quick reference when you're in a hurry or need a refresher. Highly recommend this bundle to anyone who wants their clothes to last longer 🙌👔👗
Just love these guides! They've helped me keep my clothes looking fresh and new. A must-have for anyone who values their wardrobe 👗👔
A treasure trove of clothing care wisdom! 👕👗
since getting these guides i've saved so much money on clothing repairs it's unreal the checklists are super handy too they keep me organized and on track 👍
These eBooks are packed with practical advice that's easy to follow. My wardrobe thanks you!
These guides are a lifesaver! My clothes have never looked better and lasted longer. Highly recommended for every fashion enthusiast. 👍👕
This bundle is incredibly helpful if you want your clothes to last longer. I’ve already used the stain removal tips and they worked better than anything I tried before. The checklists make it easy to remember what to do. The only reason I’m giving 4 stars instead of 5 is because there’s a lot of information, so it took me a bit of time to go through everything. Once I did, though, it was totally worth it.
👍 Just amazing! These guides have totally transformed how I care for my clothes, they're lasting so much longer now. 🙌
i'm not one for reviews but this... wow! my wardrobe has never been happier 👚👖 these tips are simple yet effective & i've noticed a significant difference in how long my clothes last now.
👍 I'm truly impressed by this bundle! It's packed with practical tips and tricks that have transformed my laundry routine. My clothes look better and last longer now. A must-have for everyone!