SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Ending Your Cat’s Midnight Concert guide was exactly what I needed! My sleep schedule thanks whoever put together these proven strategies!
Finally said goodbye to sleepless nights. The midnight concert guide is brilliant.
Love it!
As a new cat parent, I found this toolkit incredibly helpful. The guides were easy to understand and the advice was practical - it really eased my transition into feline parenthood.
👏👏👏
Would benefit from short “what not to do” examples
This bundle is perfect for understanding your cat's behavior. It helped me decode what my furry friend was trying to tell me through their body language.
If you're struggling with decoding your pet’s quirks and habits like I did, this toolkit is just what you need! It makes understanding them so much easier.
Just downloaded this wonderful toolkit and I'm already seeing a difference in my relationship with my new feline friend. The guides are simple, clear, and full of expert advice that's easy to follow.
Satisfactory
Recommend
Helpful
This 5-in-1 bundle is perfect for anyone who wants to understand their feline companion better and make shared life easier.
😻😻😻
The midnight concerts were driving me crazy! But thanks to this bundle, I've managed to get my kitty's late-night antics under control. Peaceful nights are back!
If you're looking for practical advice from experts who truly know cats then look no further than this digital bundle - it’s got all you need!
The eBook on Understanding Cat Body Language has been particularly helpful. It's amazing how much you can learn about your pet just by paying attention to their signals.
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I can't wait to apply all that I've learned from these guides into practice. Here's hoping for many happy years ahead with my fur baby!
My favorite part is definitely the guide on understanding cat behavior. It’s like having a translator for my furry friend—so insightful and helpful.
Diving deep into the world of feline quirks has never been so fun or easy before getting hands on this great kit.
solved all my late-night meowing problems - peace at last!
If you're like me who recently welcomed a new kitten into your home then this toolkit is for you! It saves so much time and effort that would otherwise be spent guessing what your furry friend needs or wants.
Purrfect Connections ebook touched my heart. It gave me great tips on how to bond with my kitty and foster a deeper relationship.
Felt like an expert after reading these guides.