SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve been using this system for about a month now, and I’m genuinely impressed with how much it has transformed my cleaning routine. As someone with a super busy schedule, I’ve always struggled to keep up with housework. But this system has made it so much easier! The daily routines are simple, effective, and don’t take up a lot of time. I love that the tasks are broken down into small, manageable steps—no more feeling overwhelmed. The checklists are my favorite part because they help me stay organized and motivated. I can check off each task as I go, and it feels like a mini accomplishment every day! The guides are straightforward and very easy to follow, making cleaning feel almost effortless. There are also great tips for staying motivated, which I really appreciate. The only thing I’d suggest is maybe adding a few more deep-cleaning tips, especially for high-traffic areas like the kitchen and bathroom. Other than that, I’ve seen a huge improvement in how tidy my home is without feeling like I’m spending hours cleaning. Overall, I would definitely recommend this system to anyone who wants to stay on top of their cleaning without it taking up all their time!
Practical strategies to avoid burnout, love it!
This bundle has really boosted my motivation for cleaning. The strategies are practical and easy to follow.
Love the motivation boost this bundle offers!
This cleaning system has truly changed the way I approach my home! The step-by-step guides make cleaning so easy and straightforward. It fits perfectly into my hectic routine, and I love how I can keep my house looking clean in just a few minutes each day. The digital downloads are super helpful, and the checklist has been great for staying organized. I’ve noticed a huge difference in how my home feels—clean, fresh, and inviting. I’ve found it to be really motivating too. It’s definitely a must-try for anyone looking for an easier cleaning routine!
Effortless daily habits
I've streamlined my entire cleaning routine thanks to this guide. No more stress about keeping the house clean!
this bundle has made cleaning a daily habit for me, effortlessly.
The strategies are quick, effective, and not overwhelming at all.
I've saved so much time and energy with the 10-minute tidy-up strategy.
A friend recommended this bundle to me...and wow just wow!!! My place hasn’t looked cleaner ✨✨
Who knew cleaning could be a daily and effortless habit? This bundle showed me how 🎉
Reminders, checklists, time-saving tips - it has everything!
Saving so much time and energy since I started using these methods. The 10-minute tidy-up is genius.
Organizing chores is now a breeze thanks to the checklists and tips provided.
Works well, but could use more cleaning hacks.
The step-by-step guides have streamlined my cleaning routine like never before 🙌
Super happy with this system! It keeps me motivated and on track without feeling like I’m constantly cleaning. It's perfect for anyone who wants a clean home with minimal effort.
This system taught me how to stay motivated while tackling house chores. No more dreading clean up days 😄
Making cleaning a daily routine? Yes please! This bundle shows you exactly how to do that 👍
Empowering and practical!
The 10-minute tidy-up strategy saves so much time and energy. My house stays clean without feeling overwhelmed 😊
Absolutely love it! Making cleaning a daily habit has never been easier, plus it keeps everything spotless without feeling overwhelmed.
No more stress or clutter in my home 👍
This system helped me get into a routine, and now I clean without even thinking about it. Time-saving and super effective!