SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've reclaimed my time thanks to these resources - they're practical not perfectionist.
Ok
I used to dread cleaning, but the deep-clean game plan has made it manageable. It's broken down into steps that don't feel overwhelming at all!
These guides have brought such calmness into my home! Knowing everything is organized reduces stress and brings peace of mind.
👌
I downloaded the bundle and started resetting immediately - best decision ever!!!
my stress levels have dropped significantly since i started using these resources. love the peace they bring to my home.
Transformed my chaotic home into a peaceful sanctuary.
this bundle is perfect for busy professionals like me, saves so much time!
Never thought I'd say this but...I am actually enjoying cleaning now! All thanks to the game plan in here which makes it manageable and less daunting.
I love how these resources prioritize time-saving routines. They really help me focus on what matters most in life instead of spending all my time tidying up.
this isn't like other organization resources out there - clear instructions combined with realistic strategies make all the difference
I can finally enjoy a clutter-free environment each week without feeling overwhelmed
a must-have for anyone who needs help staying on top of their housework 💯
I've found the practical resource for tackling post-busy-week chaos really useful. I can now start each week fresh and ready to go!
saves me so much time each week and i get to focus on what's important
Recommend
deep cleaning used to overwhelm me but the game plan in this bundle makes it manageable step by step.
with these guides i finally feel in control of my space again.
this bundle isn't about perfection - it's practical and fits into my busy lifestyle perfectly!
Content is great, design feels a bit plain
I can't believe how stress-free cleaning has become thanks to these resources. The deep-cleaning guide breaks everything down into manageable steps, so I never feel overwhelmed anymore.
Sometimes tasks took longer than suggested.
A built-in weekly tracker would’ve been helpful
deep-cleaning has never been this simple, the game plan works wonders!