SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
didn’t expect to be this into healthy eating! it’s super simple to follow, and i love how practical the tips are. the guides really helped me figure out what to focus on without feeling overwhelmed.
This digital collection is such a time-saver! All essential tools for healthy eating at your fingertips, no need to spend hours searching online anymore.
Just started using this bundle and it's already making a difference. The guides are easy to follow, no complicated jargon! 😊
This bundle isn’t just informative; it actually helps you take action! Love how each guide encourages sustainable changes instead of quick fixes…
This is an absolute lifesaver for busy people like me who want to make better food choices but don't have hours to spend researching nutrition.
Love the simplicity of the guides, no jargon just clear steps!
The wellness fuel checklist has been a lifesaver for my grocery shopping. No more guessing about what foods will keep me energized throughout the day!
Love love love the simplicity of these guides! They've really helped me develop a solid understanding of nutrition without all the confusing jargon.
As a busy parent, this collection helps me make better choices not just for myself but also my family.
As someone just starting their journey towards better health, I can't recommend this enough! It’s comprehensive yet not overwhelming at all.
Whether you’re starting from scratch or refining your approach, these guides offer valuable insights into balanced eating while keeping things manageable... highly recommend them!
The checklists in this pack are fantastic - they're practical and easy to follow. It’s made grocery shopping a breeze!
I'm a busy parent and this has helped me make better food choices.
This bundle made healthy eating less overwhelming and more enjoyable!
Finally found something that takes the stress out of creating a healthy diet plan! The guide 'Building a Healthy Diet Without Overwhelm' is worth its weight in gold.
Love the practical tips, but more meal ideas would help.
The best part? You get to build and maintain your diet without feeling overwhelmed or lost thanks to their practical tips and strategies...so good 👍
I'm a busy mom and this bundle has made healthy eating less overwhelming for me. Plus, the printable checklists are great for keeping track of what I need in my kitchen.
This isn’t your typical generic advice—it actually helps you take action! Since using these guides, I’ve managed to build a sustainable diet that I enjoy 😊
Totally recommend it if you’re trying to improve your eating habits but don’t know where to start or how exactly do it right - this bundle covers all bases 🙌
No more complex meal plans thanks to this bundle. It's straightforward and effective.
the feel-good eating guide is awesome, I've never felt better!
loved the practical checklists, so useful
If you're looking for an easy-to-follow guide on building a healthy diet, look no further. This one takes the stress out of meal planning!
These resources are not just informative but also action-oriented which makes them stand out from other similar products.